Truth Travel and Delivery PLC
Last Updated: March 18, 2026
Truth Travel and Delivery PLC (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy of users who access our mobile applications and services.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the following mobile applications:
These applications are collectively referred to as the “Platform.”
By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Company Information
Truth Travel and Delivery PLC
Akaki Kality Sub City
Tuludimtu Alem Bank Area
Addis Ababa, Ethiopia
Email: [email protected]
Phone: 09-70-794040 / 09-01-074777 / 09-12-743018
2. Information We Collect
We may collect the following categories of information.
2.1 Personal Information
When you create an account on the Platform, we may collect:
Account registration requires both phone number and email address.
2.2 Location Data
Our applications use GPS location services and Google Maps to provide delivery and navigation features.
Location data may be collected to:
Location tracking may occur while the application is running.
2.3 Transaction Information
When users place orders or conduct payments, we may collect:
Transaction records may be retained for legal and operational purposes.
2.4 Device Information
We may automatically collect certain device information including:
This information helps us improve service reliability and security.
2.5 User Content
Users may submit or upload content including:
Users are responsible for ensuring that the content they upload is lawful and accurate.
3. App Permissions
Our applications may request the following device permissions:
Camera
Used by merchants or users to upload product images.
File Access / Storage
Used to upload or download images and documents.
Notifications
Used to send important updates such as order status and delivery information.
Phone Number Auto-Detection
Used to simplify registration and verification processes.
Users can manage these permissions through their device settings.
4. Analytics and Usage Data
We may use analytics services such as Google Analytics to understand how users interact with the Platform.
Analytics may help us:
Analytics services may collect anonymized usage data.
5. Notifications and Communications
The Platform may send push notifications for:
Currently, notifications are primarily used for service-related communication, but promotional notifications may be introduced in the future.
Users may disable notifications through device settings.
6. Platform Wallet
The Platform provides a digital wallet that allows users to:
Wallet transactions are recorded and stored to maintain financial accountability and comply with legal requirements.
7. Information Sharing
We may share information with certain parties to provide our services.
Merchants
Customer information necessary to fulfill orders may be shared with merchants.
Delivery Personnel
Delivery personnel may receive limited information such as:
Service Providers
We may work with third-party providers for hosting, analytics, or payment services.
Platform infrastructure is currently hosted by a private cloud provider named Zergaw.
Legal Authorities
Information may be disclosed when required by law or to prevent fraud or illegal activity.
We do not sell personal data to third parties.
8. Data Security
We implement reasonable technical and administrative measures to protect personal data from:
However, no digital system can guarantee complete security.
9. Data Retention
We retain personal information only for as long as necessary to:
If a user deletes their account, certain transaction records may still be retained for legal purposes.
10. Account Deletion
Users may request account deletion by contacting customer support.
Upon deletion request:
11. Children’s Privacy
The Platform is intended for users 18 years or older.
We do not knowingly collect personal data from minors.
If we discover that a minor has created an account, we may remove the account immediately.
12. Prohibited Activities
Users may not misuse the Platform for illegal activities, including:
Violations may result in account suspension and legal action.
13. Policy Updates
We may update this Privacy Policy from time to time.
When significant changes occur, we may notify users through: